Accessing Databases Remotely

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Situation:
You are not able to access specific databases available from the library web page from home or office. The site you are trying to access is asking for a username and password.

Solution:
In this situation, you want Norton Internet Security or Norton Personal Firewall to pass referrer information to a specific web page. This seems to occur often with ProQuest, HeritageQuest, Encyclopedia Britannica, Daily Life Online, S&P NetAdvantage, and Reference USA.

For Norton Internet Security or Norton Personal Firewall versions 2003 and 2004:

1. Open Norton Internet Security or Norton Personal Firewall
2. Do one of the following
a. For 2003 versions, click Options then Internet Security or Personal Firewall, and then click Web Content Tab.
b. For 2004 versions, double-click Privacy Control and then click Advanced.
3. Click Add Site. A new site/domain box appears.
4. Enter the name of the site, e.g., heritagequestonline.com, without www. or http://. Click OK. The site name appears in the left frame of the Options window.
5. Click the name of the new site.
6. Click the Global Settings Tab or Privacy Tab.
7. In the “Information About Visited Sites” section, clear “Use Default Settings”, or check the “Use These Rules for…” box.
8. Then change the referrer from “Block” to “Permit”.
9. Click OK to close the Options window and repeat steps for other databases. See list below.

For Norton Internet Security 2005:

1. Open Norton Security 2005
2. Click on Privacy Control.
3. Click on Configure.
4. Click on Advanced.
5. Click on Add Site.
6. Remove the www. or http:// from the box and type in only heritagequestonline.com (for HeritageQuest; see list below for other databases' sites).
7. Choose heritagequestonline.com from the list.
8. Uncheck Use Default Settings for every option under the Global Settings tab.
9. Choose Permit for every option under the Global Settings tab.
10. Click OK.
11. Proceed to log into site via the library.

Repeat steps for other databases, adding the appropriate sites listed below in the Add Site box.

• Daily Life Online: greenwoodpub.scbbs.com
• Encyclopedia Britannica: library.eb.com
• HeritageQuest: heritagequestonline.com
• S&P NetAdvantage: netadvantage.standardandpoors.com
• Reference USA: referenceusa.com

Accessing Other Library Databases Remotely

Clearing the Cookies/Temporary Internet Files
Some difficulties in accessing or using a database may be associated with an overload of cookies and temporary Internet files stored in the browser. Clearing those files may work. In your browser, select “Tools” and then “Internet Options”. Click on “Delete Cookies” then OK, and then click “Delete Files” and click OK.

Situation:
You are not able to access specific databases available from the library web page from home or office. The site you are trying to access is not displaying at all.

In this situation, you may need to adjust your browser settings to accept “cookies” from a specific web page. With more recent versions of web browsers, the default security settings are higher, and the necessary “cookie” settings will not automatically install on your PC.

Solution:
1. At the top of your browser, go to “Tools”.
2. Select “Internet Options”.
3. Select the “Privacy” tab.
4. Click on the “Edit” button.
5. In the field at the top of the page, type in the web address (e.g., library.morningstar.com)
6. Click on the “Allow” button.
7. Click on the OK button.
8. Click on the “Refresh” button at the top of your browser.
9. Close out your browser.
10. Re-open browser and go to the library’s website and to the online dataset, logging on as you would normally.

Situation:
You are in an electronic database that appears to be working but when you click to display information nothing happens.

Solution:
This situation might be explained by a pop-up blocker. Check your computer, usually the lower right corner of the task bar, for an icon that will flash when you try to access something on the web site. Right click on the pop-up blocker and set it to accept pop-ups from the site.

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